Process Specialist @ Infosys BPO, Pune

Process Specialist
Location: Pune
Experience Required: Professional Level (More than 2 Years Relevant Experience)
Responsibilities

• Process Reengineering: Participate in the ideation process and produces the documentation and trains the team on the reengineered process IN ORDER TO meet client and internal commitments on a continuous basis
• Knowledge Management: Reviews and validates the inputs from PEs and creates case studies/FAQs IN ORDER TO capture tacit knowledge
• Customer Interaction: Handles / helps resolve escalations at the process level IN ORDER TO ensure high customer satisfaction

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